Silgo Retail Limited is an ambitiously enterprising NSE listed Jewelry Retailer and Wholesaler. We take pride in our faultless production, our perfect customer service.

From where do we operate ?

Our manufacturing backbone lies with the 26,000 sq Ft production facility in EPIP Jaipur. Not to mention the talented pool of skilled artisans, craftsmen, technicians and other personnel. Team Silgo are determined to become a force to reckon with, in markets domestic and global.

Do you offer any additional discounts?

Sorry, but we  we don't offer any  additional discounts. We want you to know that our all-inclusive MRP is lower than in most stores. Our Jewelry is tendered straight from the manufacturer and with no expenses like rent, inventory costs, etc. Hence we pass on this benefit to all our customers by way of fair and competing prices.

I think the piece I'm looking for is not on the website anymore. Can I still order it?

We are glad to inform you that we have unique designer jewelry which unfortunately tends to go out of the stock often. While we are trying to restock the Jewelry, we request you to share your email address with us, and we will get back to you with an instant reply. We will try our best and make it available for you.

How much does it cost me to have a SILgo's Jewelry delivered to my home?

SILgo provides free shipping on all items within India.

What is the estimated delivery time?

We know you are waiting for your Jewelry you have just ordered. We will dispatch your order within 24-48 working hours, and the same will be delivered to you within 5-7 business days.

Can I change my shipping address after I have placed an order?

With regard  to change in your shipping address, we request you to get in touch with our customer support department within 24 hours of placing the order.

If the order is in the status of 'ready to dispatch', we will not be able to update the address. In this case, we request you to cancel the current order and place a new order.

Is Cash on Delivery (COD) available for my location ?  

Any order cost of Rs 49000/- is entitled to COD payment mode on selected pin codes. Cash on delivery is not available for Jewelry which is made on-demand. 

How should I place an order online?

To place an online order kindly follow these below-mentioned steps:

1. Pick your piece of Jewelry and 'Add to your Cart'.
2. Click on 'Proceed to Checkout' if you have finalized your order, else 'Continue Shopping'.
3. Enter your Email Address and Name on the Checkout Page and proceed for Billing and Shipping.
4. Enter your shipping details and continue to the Payment Options.
5. Select your Mode of Payment and Place the order.
6. You will receive an order confirmation email.

How to cancel an order?

To cancel an order kindly contact to  Customer Support on +91 70555 70555

How do I track my order after it has been shipped?

When your order is shipped from our warehouse, you will be notified via an email. This email will be about the items that were shipped and the courier used to send along with the website URL, and a tracking number.

Is it safe to use my credit card online at SILgo.in?

Yes.

Do I have to sign up for a SILgo account to buy something at SILgo.in?

You do not have to create an account on SILgo.in when you place an order. You can proceed as a Guest. However, there are several benefits to creating an account with Silgo.

Why is the stone color a little different from the one in  the picture?

All jewellery photos are taken by professional photographers. They use different photography equipment and techniques. These may cause some of the stones appear different than the actual. However, we make sure that we post a picture that is closest to the real one.

What if I feel that the Jewelry I received is not 925 sterling silver?

Our jewelry is tested before we list them up on our e-store. We strongly recommend you to take it to a reliable jewelry shop and have it tested. It will be guaranteed genuine silver.

If for some reason, the test fails, please have your local jeweler provide the following information: Number of pieces tested, stone(s) on the jewelry, total width and length of the piece, total weight of the jewelry and other descriptions. Most importantly, please attach a copy of your jewelry report.

When will I receive a refund for my returned products?

All refunds will be transferred to the Original Mode of Payment. In case of Cash on Delivery, we will transfer the refund in your bank account. Once we receive your returned item(s), we will issue your credit and send you an email confirmation. Please allow one billing cycle for the credit to appear on your credit/debit card statement.

If your question isn't listed in our FAQ list, kindly, click on Contact Us. We do try to respond as quickly as possible. We will be glad to answer any question you may have, so please feel free to contact us.